The Ministry for Development of Information Technologies and Communications of Uzbekistan said on its website it opened a special appeals department at its central office.

The new department was created to improve response procedure for appeals by legal entities and individuals to the ministry and accountable bodies, in addition to resolving the problems confronting citizens and businesses.

The department was created under the Law of Uzbekistan “On Appeals of Legal Entities and Individuals” and Resolution 366 of the Cabinet of Ministers dated October 27, 2016, “On Liability for Strict Implementation of the Law of the Republic of Uzbekistan “On Appeals of Legal Entities and Individuals” by Directors of Ministries and Authorities, Economic Unions, Head of Karakalpakstan Supreme Council, City and District Khokims”.

The department’s functions include:

– Receiving citizens;

– Receiving and processing in a preliminary procedure written appeals

– Registering appeals;

– Examining management appeals;

– Notifying applicants when their appeals are redirected to other departments of the organisation;

– Notifying appellants on prolonged examination of the appeal.

– Controlling document execution and fulfilling the decisions;

– Counselling on appeals;

– Organising files and storing appeals;

– Analysing incoming appeals and preparing statistical data;

– Processing oral appeals.

“The work of the new department will contribute to protecting citizens’ rights in information technologies and communications and safeguarding the interests of legal entities in this field. In addition, this will improve the efficiency of the ministry and accountable bodies,” the ministry’s press service said.

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